Terms of service

1. The service

DripDM is currently operated by an individual service provider, not a separately incorporated company.

DripDM helps businesses connect Instagram professional accounts and Facebook Pages, manage conversations and contacts, and configure comment and message automations. A comment rule can watch every post, one existing post, or the next post or Reel. A story rule can watch every story, one active story, or the next story. DripDM also schedules messages and publishes a bio page. Optional features include AI replies and Google Sheets contact sync.

Availability depends on your plan, configuration, and third-party permissions. Contacts can be exported as CSV. Direct Meta Ads audience export is currently unavailable; do not rely on it as a paid feature. Features can change, and a subscription does not guarantee delivery, follower growth, sales, or continued access to a Meta API.

2. Eligibility and account ownership

• You must be at least 18 and use DripDM for business purposes.
• You must own, or have permission to operate, every connected Instagram account and Facebook Page.
• You must retain the permissions necessary to act for that business and account.
• You are responsible for workspace activity, invited members, and the data and instructions you provide.

Keep your DripDM credentials private and tell us about unauthorized access. Authorize Meta connections through Meta; do not send us your Instagram or Facebook password. An active Instagram account or Facebook Page stays in its workspace. Disconnect it there before you connect it in a different workspace.

3. Customer data and instructions

For contacts, messages, and other customer data you collect through your workspace, you determine the purposes of processing and DripDM processes the data to provide your configured service. DripDM also handles account, billing, support, and security data as described in the Privacy policy.

• Provide required privacy notices and obtain legally sufficient permissions or opt-in before messaging or collecting data.
• Honor requests to stop messaging and requests to access, correct, or delete personal data.
• Use contact exports and integrations only for permitted purposes with appropriate authorization.
• Do not include unnecessary sensitive information in messages, AI instructions, or knowledge notes.

You keep ownership of your content. You give DripDM permission to store, process, and transmit it to operate the service on your behalf, subject to these terms and the Privacy policy. AI outputs may be inaccurate; you are responsible for the rules and content you send.

4. Acceptable use and Meta rules

You must comply with applicable law and the rules for the platforms you connect, including the Meta Platform Terms, Developer Policies, and applicable Instagram and Facebook terms. These terms do not grant permission to bypass Meta requirements.

You must not:

• Send unsolicited, deceptive, harassing, illegal, or infringing content.
• Ignore opt-outs or send outside applicable messaging windows or permitted private-reply rules.
• Impersonate another person or business, promote fake testimonials or income claims, or run pyramid schemes.
• Sell or license Meta Platform Data, or use it for prohibited surveillance, discrimination, or eligibility decisions.
• Scrape credentials, circumvent access controls or rate limits, or interfere with the service.
• Open another account to evade a suspension or help others do these things through accounts, templates, or courses.

Technical checks do not replace your responsibility to use the service lawfully. We may review relevant account activity to investigate abuse, platform-policy issues, or a legal obligation, subject to the Privacy policy and applicable limits on Meta data use.

5. Subscriptions, renewal, and payment

Paid subscriptions are processed through Stripe and renew on the billing interval shown at checkout unless canceled. Review the price, currency, applicable taxes, and interval before confirming payment. Plan limits and included features are shown in the product and pricing information.

Open Dashboard → Billing and use the billing portal to manage your subscription or cancel. Confirm cancellation in Stripe and check the displayed effective date. If cancellation is scheduled for the end of an active or trial period, the paid plan remains available until that period ends and then reverts to Free. An immediate cancellation can end paid access sooner.

Disconnecting Meta, logging out, or stopping use does not cancel a subscription. A deletion request is not a billing-portal cancellation; cancel separately and mention any active subscription in your support request. If the portal is unavailable, contact us rather than assuming renewal has stopped.

Changes to an existing paid subscription are confirmed in Stripe. Review any prorated charge, credit, and effective date there; these depend on the portal configuration and the change being made. Do not assume an upgrade or downgrade is immediate or free. Entitlements may change as payment and subscription status are reconciled with Stripe.

Fees are not refunded except where applicable law requires a refund. Cancellation or termination for breach does not by itself create a refund. Nothing in this section removes a mandatory consumer right. Any price change for a future renewal is subject to applicable notice requirements; you can cancel before the renewal if you do not accept it.

6. Other services and availability

DripDM depends on Meta, Stripe, Google, email delivery through Resend when configured, and an operator-configured model provider for AI features. Their own terms govern their services. Meta can revoke permissions, change an API, or impose limits that interrupt automation. DripDM is not affiliated with or endorsed by Meta merely because it uses Meta APIs.

We work to keep the service available, but do not promise uninterrupted or error-free operation. We may change, pause, or stop features. To the extent permitted by law, we are not responsible for third-party outages or decisions. Mandatory rights and liabilities that cannot be excluded remain unaffected.

7. Intellectual property

DripDM retains its rights in its software, service, and brand. You retain your rights in your content and contact data, subject to the limited processing permission above and third-party rights.

8. Warranties and liability

The service is provided as is and as available, to the extent permitted by law.

To the extent the law allows, DripDM is not liable for indirect or consequential loss. Total liability for a claim is limited to the fees you paid for DripDM in the 12 months before the claim.

These exclusions and limits do not apply where the law forbids them, including liability that cannot be excluded. They do not remove your mandatory statutory rights.

9. Third-party claims

To the extent permitted by applicable law, you will cover DripDM for third-party claims arising from your unlawful use, infringing content, or breach of these terms or applicable platform policies. This may include claims from message recipients or platform providers. This obligation is subject to any mandatory legal limits and does not require you to cover liability that cannot lawfully be passed to you.

10. Suspension, closure, and deletion

You can stop using DripDM at any time. We may suspend or close access for a breach, security risk, legal obligation, or platform requirement, including without advance notice when necessary to address harmful or unlawful activity. This can include disconnecting an account and stopping automations.

Disconnection is not deletion of the workspace, contacts, or message history. Follow the Data deletion instructions to request removal. Retention and any necessary exceptions are described in the Privacy policy; closure does not authorize indefinite retention of Meta data. Cancel billing separately as described above.

11. Applicable law and mandatory rights

Applicable law determines your rights and the enforceability of these terms. These terms do not designate a specific governing law or exclusive court. Any mandatory rights in your jurisdiction remain in effect.

12. Changes

The date above identifies this version. Material changes will be communicated through the app or email as required by applicable law. A change required for law or security may take effect sooner. Continued use after the stated effective date means you accept updated terms, subject to any mandatory legal requirements.

13. Support and reporting concerns

Email privacy@dripdm.com for terms, billing-access, privacy, security, or content concerns. Include your account email, workspace, the affected feature, and a description of the problem. Do not send passwords, access tokens, or payment-card details. Privacy and deletion requests do not require you to sign in or maintain a paid plan.