Contact DripDM support.

What the help chat does

The help button sits at the bottom right of dripdm.com.

Open it, type a question, and press Enter or Send.

The assistant answers from the public docs and the blog.

The answer stays in the same chat.

The assistant does not change your account, your plan, your billing, or your automations.

A short answer is not a change to your workspace.

An admin reads the messages

DripDM saves each help chat.

An admin opens the thread and reads the messages.

The admin can write a reply in that same thread.

You see the admin reply in the help chat.

You do not have to stay on the page and wait for that reply.

Close the chat and come back later.

The thread stays with your browser.

Sign in if you want the same thread on your account.

Notify support

Use Notify support when you want a person instead of more answers from the assistant.

The button sits under the question box in the help chat.

Press it once.

The chat tells the admin to read the thread.

You can stop sending questions to the assistant after that.

Type the problem in the box before you press Notify support if you want that text in the thread.

The box clears when you press Notify support or Send.

A second press does not create a second request while the last note is still the support notice.

The admin dashboard mark

Notify support marks the thread for an admin.

A red exclamation mark appears on the admin dashboard.

The same mark appears on Help chats.

The request message has a red border in the thread.

An admin reply removes the mark.

Closing the chat removes the mark.

Press Notify support again if you still need a person.

What to include in the chat

Type the problem before you press Notify support.

Name the Instagram account or Facebook Page only if the problem is about that connection.

Add the time you saw the problem.

Describe what you expected and what happened.

Do not send your Instagram password or your Facebook password.

DripDM connects accounts with Meta login and does not ask for those passwords.

An admin reads the marked chat and replies in the thread.

• Account email on DripDM.
• The page or screen.
• What you expected.
• What happened instead.

Other contact paths

Privacy requests go to privacy@dripdm.com or the privacy page.

Data deletion steps stay on the data deletion page.

Those paths are separate from product help.

A help chat message is not a privacy request and it is not a deletion request.

Use the matching address when the request is about personal data.